Do you provide a free trial? In what format can the drawings be sent? What drawing standards are followed? How do we communicate? In what resolution should the paper drawings be scanned? Can drawings be sent through fax? What kind of turnaround time can be expected? Do you spell-check the drawings? How do you ensure security of data? Are these services permissible under law? How do we make payments?


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We are happy that we choose DCN as our outsourcing partner~ Bob
Sample
CADD SERVICES - FREQUENTLY ASKED QUESTIONS ?
How do we start?
The initial steps are to send us the following:
Scope of work
Sketch / Paper Drawings / Reference Samples
Required Turnaround time
Yes, we provide a free trial but it is limited to 5-6 hrs of work.
The files can be sent in any graphic format, such as TIFF, JPEG, PDF etc.... Paper drawings can also be couriered to our office. AutoCAD drawings can also be emailed to us for 3D modeling and animations.
We can follow any Drawing Standards as prescribed by you.
Communication can be done by email and phone. Attachments upto 10 mb can be sent per email for larger files/data we can setup an FTP account.
The paper drawings can be scanned starting from 150 DPI - 200 DPI, however the most important part is the clarity of the information to be sent.
We do not encourage drawings to be faxed as it may lead to a loss of quality and information.
The turnaround time depends totally on the project as well as the output required. We can also work on short deadlines if required, rush charges shall be applicable.
Yes, we spell check the drawings to maintain the quality.
We make every effort to safe guard the project details during the course of the project. Our office is in a fully owned building with 24*7 gaurd & security.
Information Technology Enabled Services (ITES) are covered under WTO agreement and are signed by more than 100 countries around the Globe.
Payments can be made in US Dollars or in any other currency by mailing a cheque to us or by wire transfer to our bankers.

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